Company Policies

INVENTORY AVAILABILITY IS SUBJECT TO CHANGE WITHOUT NOTICE.

Payment

All orders must be prepaid before shipping or pick up. Product cannot be released until checks clear. Orders cannot be held for more than two weeks and require a 30% deposit. This deposit guarantees your price.

Methods of Payment

Discounted prices quoted are based on order being paid by Cash, Check (company checks with prior approval), Direct Deposit or Wire Transfer (Cash into our business bank business account). Due to our very low, competitive prices, if you need to pay by Credit Card, 3% will be added to your total. We encourage payments by cash, check, direct deposit, or wire transfer for best pricing.

Pricing

Prices on the website are based on a cash purchase. (cash, direct deposits, approved checks, cashier's checks.) Debit/credit card orders increase by 3%. Best pricing is given when paying cash. Also please note that product prices at our Miami warehouse might be slightly higher.

Shipping

Orders are usually shipped within 24 hours after receipt of the order and payment.

Shipping Costs

Customer is responsible for all shipping charges. Shipping costs depend on product type, size, weight and zip code of the order and is based on standard delivery. We use LTL freight carriers and shop for the lowest rates possible. Smaller packages go by Fed Ex Ground. Additional charges apply to residential delivery, inside delivery, or liftgate (minimum of $50 each). Any of these services must be advised in advance to quote your freight charges accurately. Additional fees apply if freight quote is changed after shipping and customer is responsible for any additional fees.

Order Cancellations

Orders placed that need to be cancelled will be charged a 25% fee if the order has been pulled and prepared.

Return Policy

Returns must be authorized by an Event Supplies Galore representative. Any returns are subject to a 25% re-stocking fee (minimum $25). All shipping fees involved with the shipment are paid for by the customer and are non-refundable. Any items must be returned within 10 days of purchase and be unopened in their original packaging. Refunds will be given after the product is received and inspected. If any merchandise is returned damaged (by either the shipping company or customer), you will be charged the additional repair or replacement fee. All shipping expenses for returned goods, for any reason, shall be the responsibility of the customer.

Returns for defective items will need to be inspected prior to giving a refund of the purchase price, less any freight expenses. Refunds for defective merchandise will be based on the actual product returned to our facility and the condition of it. Once inspected and if found defective, a refund for the returned goods will be credited to the purchaser. If product has been visibly used, an amount for usage will be deducted. 

Shipping fees for both the initial delivery and the return are paid for by the customer and are non-refundable.
If ESG makes an error on your order, then we are responsible for shipping additional items at our cost.
Under no other circumstances will Event Supplies Galore be responsible for any shipping charges.

Damaged Merchandise

We do not let damaged merchandise leave our warehouse. If you are will calling the order at our warehouse, check all items to make sure everything is in good condition. We are not responsible for any damages found after you have left our facility.

If you receive your product by freight carrier, do inspect all the products quickly before truck leaves your location. If there is anything even remotely wrong, make sure it is noted on the delivery receipt and signed. Call the trucking company immediately, speak to the Dispatcher or someone in Customer Service and notify them you have a problem. If damage occurs, it will be your responsibility to file a claim with the carrier. You need to request a freight claim and go through the process with the trucking company. WE ARE NOT RESPONSIBLE FOR FREIGHT DAMAGE.

All shipping expenses for returned goods, for any reason, shall be the responsibility of the customer.

Shortages

If for some reason you do not receive your complete order, you must make a note on the delivery receipt and call the Dispatcher to notify them of the shortage. Any discrepancies, please also notify this office 951-277-2657.

We have had minimal problems of shortages or damages with our carriers.